Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity).

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

Please note that we can no longer take back customized or personalized goods (engravings, custom-made products, sticks with a stick length deviating from the standard size).

The withdrawal period is fourteen days from the date,

  • on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods within the framework of a uniform order and these are delivered separately, or
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or
  • on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.

In order to exercise your right of withdrawal, you must inform us (Arthur Möhrle e. K., Goethestraße 5a, D-73525 Schwäbisch Gmünd, Germany, telephone number: 0049 (0) 7171 66 935, e-mail address: info@moehrle-silber.de, fax number: 0049 (0) 7171 66 833) by means of a clear declaration (e.g. a letter sent by post, e-mail or fax) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please fill in and return this form).

– an

Arthur Möhrle e. K., Goethestraße 5a, D-73525 Schwäbisch Gmünd, Germany, telephone number: 0049 (0) 7171 66 935, e-mail address: info@moehrle-silber.de, fax number: 0049 (0) 7171 66 833

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in the case of notification on paper)

– date

___________
(*) Delete as applicable.

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